For digital downloads, no refunds are possible under normal conditions because of the nature of the sale process. When you purchase one of our digital products they are available immediately after purchase via Internet download. Thus you can have full ownership of and benefit from the goods and still request a refund.

Therefore please ensure before your purchase that:

  • The product matches your needs (location and exam type)
  • Your device can read Adobe PDF files

There is a full description of each product on the site: contact us before purchase if you are at all unsure and would like more details.

The only circumstances in which a refund would be possible is if there is a problem with the operation and delivery of product from the site, or the product is damaged or defective.